Get an alternative to Liptronics quickly

Our Samsung fridge needs a new middle stopper. I called Liptronics on Thursday 30 July to arrange for someone to could come out and fit the replacement part today.<br> <br> On Friday I received a missed call to my phone. On trying to call back, I was transferred from pillar to post, then only to be left hanging on for someone to answer the line, which just kept ringing.<br> <br> Today I followed up and was told someone would be coming out to fix the problem. I specially put in a day's leave to be here. By 14h00 no one had arrived or called me. When I followed up they told me they still needed to order the part and that someone wouldn't be coming today after all.<br> <br> I don't have leave days to throw away at will. This is incredibly poor and unacceptable service. If this is what your after-sales service is like, Samsung products won't be on any future shopping list again.