1 reviews | Active since Jan 2018
Gearfit 2 pro does not last more than a year
I purchased 2 samsung gearfit 2 pro watches. 1 for myself and 1 for my wife. Both watches were purchased at the same time on the same receipt. Purchase date was October 2018. In September 2019 1 of the watches stopped reading the heart rate. Sent it in for repairs to Samsung under warranty and watch was repaired according to Samsung. The watch still did the exact same thing and did not record a heart rate. At this point the second watch started to give me the exact same problems. I sent both watches to Samsung in November 2019 for repairs. This was exactly 1 month after the warranty had expired. Samsung informed me that theres nothing that they can do as the watches are out of warranty.
The sad part is if 1 watch broke then it would be justified as 1 watch having a fault. Both watches broke at almost the exact same time. Samung has had numerous complaints about these watches but no recalls have been done.
Not impressed at all with the service. Paying R3000 for a watch that lasts 1 year is not on. Samsung should take responsibility for their faulty products and not cheat their customers on the basis of an out of warranty claim.
