Gear VR Redemption

The mail below was sent to the Samsung support email address: <br> <br> Hi<br> I purchased my S7 on the 11 of March 2016 after pre ordering in store and via the website. <br> I could not redeem my VR headset as the rewards app kept crashing at the time. <br> <br> Now that I have it working, there is no longer an option to redeem the item. <br> <br> Still have the invoice if required. <br> <br> Please assist.<br> <br> I received this response from Angela: <br> Hi,<br> <br> I am sorry but the promotion has already ended. <br> <br> The Samsung Galaxy S7 plus Gear VR Promotion was for any customer that purchased an S7/S7 edge and redeemed through the Samsung Rewards app before 20 March 2016. <br> <br> For more information and full terms and conditions on this promotion - please consult the Samsung website: [URL Removed]<br> <br> Please contact the Samsung call centre on ***for further assistance.<br> <br> Kind regards,<br> Angela<br> ___<br> <br> This is absolute nonsense, how is it my fault that your app wasn't working as it should.<br> I contacted your support regarding that and was advised to uninstall and reinstall. I went through all the support steps and the issue still wasn't resolved.<br> <br> <br>