JM
James M

1 reviews | Active since Aug 2010

30 Apr 2016, 14:32

Gear VR promised but refused

Samsung is advertising a Gear VR for S7 owners on their website but is refusing to actually you one. This advert is still on their site even though they claim the promotion is over which is why I cannot get one. Really annoyed as it was one of the reasons for getting the phone.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply03 May 2016, 14:18
Official

Thank you for voicing your complaint through to Samsung Electronics South Africa. Kindly Note that the Samsung Gear VR is still available for purchase, however the S7 and free Gear VR promotion was only valid for the promotional time which is clearly stated in all terms and conditions including promotional material. Kindly visit a Samsung brand store near your area to purchase a Gear VR that you will be able to use with your Galaxy S7 smart phone.

 

Kind Regards

Samsung South Africa

JM
James M's update03 May 2016, 14:24
Reviewer Update
Then stop advertising it on your website! You advertise it on your website but when I actually get the phone I can get it. You website does not state anything about what the terms are but the fact that it is advertised there means it should still be available. http://www.samsung.com/za/consumer/mobile-devices/smartphones/galaxy-s/galaxy-s7/shop/ So no it is not "clearly stated" and not even an apology offered. Really annoyed me. Feel cheated...