aA
ashwebza A

1 reviews | Active since Jun 2017

25 Dec 2018, 22:46

Gear S3 (Water Damage) even though it is water proof?

I received my Samsung Gear S3 with my Vodacom upgrade. the yer warranty has passed and not long there after the watch could not go on. I have taken it into the repair store and they informed me it is beyond economical repair due to water damage. I have the report that I received and I was informed that this is a manufacturing default on Samsung's part. Now I am sitting with a watch that was meant to be used during activities but I cant get it repaired. The product is water resistant. How is it that an IP68 product can even be damaged by water? this has to be a manufacturing fault.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply26 Dec 2018, 16:17
Official
Good day Ashley 

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^SS 
Samsung South Africa
Samsung South Africa's reply27 Dec 2018, 09:04
Official
 
Good day Ashley

Herewith your reference number:    

 
 ***

Regards,
SamsungSA:^MC