aA
ashwebza A
1 reviews | Active since Jun 2017
25 Dec 2018, 22:46
Gear S3 (Water Damage) even though it is water proof?
I received my Samsung Gear S3 with my Vodacom upgrade. the yer warranty has passed and not long there after the watch could not go on. I have taken it into the repair store and they informed me it is beyond economical repair due to water damage. I have the report that I received and I was informed that this is a manufacturing default on Samsung's part. Now I am sitting with a watch that was meant to be used during activities but I cant get it repaired. The product is water resistant. How is it that an IP68 product can even be damaged by water? this has to be a manufacturing fault.
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Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
26 Dec 2018, 16:17Good day Ashley
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply26 Dec 2018, 16:17
Official
Good day Ashley
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
27 Dec 2018, 09:04Good day Ashley
Herewith your reference number:
***
Regards,
SamsungSA:^MC
SamsungSA:^MC
Samsung South Africa's reply27 Dec 2018, 09:04
Official
Good day Ashley
Herewith your reference number:
***
Regards,
SamsungSA:^MC
SamsungSA:^MC
