Gear S2 Watch - faulty band

<p>The watch is not even a year old and has barely been used. When it was worn regularly the strap broke where it connects to the watch. Upon googling we discovered that it is a known problem. Samsung SA refuse to acknowledge this problem and expect me to pay for new bands which will most likely do the same thing. I refuse to pay. I expect Samsung to stand by their product. I have even escalated this to your head office with no luck. </p> <p> </p> <p>We own various Samsung products - Tv's, camera (expensive one which no longer seems to be supported), cell phones and computer monitor. I will never ever purchase another Samsung product. </p> <p> </p> <p>Your service has been shocking. In all honesty, standing by your product would have saved your brand name in this household. </p> <p> </p> <p>Your Facebook team is nothing but a mouth piece and clearly did not escalate this problem as they said they would.</p> <p> </p> <p>Waiting in anticipation for your useless escalation response.</p> <p> </p> <p>Apple watch here I come. </p>