RR
Rakesh R
1 reviews | Active since Oct 2010
13 Apr 2016, 15:29
Gear S2 issue
I got a Gear S2 as part of the launch in Cape Town where they swapped my old Gear for the new one. I did not receive any paperwork from Samsung but they did capture all my information during the launch at the Waterfront.<br> Now that the Gear S2 has stopped working the repair centre wants to charge me R3749 and treats me like I have ****** the device. Surely Samsung is better than this!!!!<br> The whole user experience is really shocking and from being an avid Samsung supporter to hating the product is now a reality.
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Replies (2)
Samsung South Africa's replyOfficial
13 Apr 2016, 18:49Hello RakeshRama,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
Samsung South Africa's reply13 Apr 2016, 18:49
Official
Hello RakeshRama,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
RR
Rakesh R's updateReviewer Update
09 May 2016, 09:12This must be a standard reply... contact me to ask for details and then I don't hear anything and can't even contact the person back to find out what is happening.. #stillnojoy
I guess that i am not important enough for Samsung to assist... I have lost faith in the company!!
YOUR SERVICE IS SHOCKING!!!
RR
Rakesh R's update09 May 2016, 09:12
Reviewer Update
This must be a standard reply... contact me to ask for details and then I don't hear anything and can't even contact the person back to find out what is happening.. #stillnojoy
I guess that i am not important enough for Samsung to assist... I have lost faith in the company!!
YOUR SERVICE IS SHOCKING!!!