Gear Fit 2 Still Not Fixed

I've been having issues with Smart Care since August (actually since 2013). I work abroad and was due to fly out on the 29th August. Due to poor service and being ignored by management, they were unable to get my watch to me before I left. For the hassle and inconvenience, they offered to repair my watch free of charge. I arrived in Cape Town last month (December) only to discover the watch has not been repaired. It still resets every time I try synching it with my phone. The best part is when they delivered the watch to my father while I was away, they handed it over to him just as is. They didn't even have the decency to put it in a box or in a Ziploc bag. Getting proper service from Smart Care is like trying to get proper service from Smart Care (never mind drawing blood from a stone). What more am I supposed to do, fly to South Korea to lodge a formal complaint? I think it would be less painful to throw the watch away. Extremely annoyed.