Gear Fit 2

For all the years I've dealt with Samsung, I've only ever received well below mediocre service. I drove all the way to Century City (bearing in mind I live in the southern suburbs) to take in my watch as it was giving me erratic readings. I was turned away as the technician was not there. I once again drove all the way back and got my watch booked in. A week or so later my watch was ready for collection. When I got home, my watch developed a new problem, it could not connect to my phone which it was able to do before the service. I emailed ********** to inform them of my problem on 16 August. It is now the 28th and I'm still awaiting a response as per their acknowledgement of receipt email. Once again I had to drive all the way back to return the watch on Saturday 19 Aug. I let them know that I needed the watch by the 26 Aug as I'm flying out on the 27th. I was told it would be ready by the 25th. On the 26th I had to call them and ask what was going on. I was told I'd be called on the 26th by 10am with feedback. Once again, I'm still waiting for that call. Thankfully my flight was changed to the 29th due to a major flood. I called them today 28 Aug and asked to speak to a manager who was "unavailable" . I asked for him to call me back. He did not. I called back and told them I want my watch back and asked that it be couried to me as I refuse to spend more money on petrol. I was told it cannot be done tomorrow (the day I leave) as they are only doing deliveries in Somerset West. How that's my problem, I don't know. I asked to speak to the manager again who did not answer his phone. I hung up as I was not transferred back to reception. I called them back and conveniently no one answered. That was this morning, it is now 18:00 and Alcardo has still not called me. Why do I have to follow up when I'm told I will be contacted? This is possibly the worst service I've had. This is not the first time I've received such poor service from a brand as big as Samsung Smart Care. They have great products but with pathetic service such as this makes me want to change to Apple.