TM
Thembela M

1 reviews | Active since Jul 2016

29 May 2019, 16:12

Game Store & Samsung don't want to fix my item that is not even 2 years old

I bought a Samsung fridge at Game Stores N1 City on the 28/02/2017. In November 2017, this Samsung fridge which was only (8 months) was faulty and they could not fix it. Samsung replaced the fridge with a new one. Now the new replacement fridge is also faulty (not even 2 years old) I called Game & Samsung and both they could not help me because they say I have to pay for call out and repairs because the fridge is out of warranty. I told them that the current fridge which you gave it to me is not even 2 years old/ I did not use the item for 2 years because Samsung took the 1st one because they couldn't fix it and gave me a new one which also didn't last even 2 years. They say that they guarantee continues from the 1st one which they could not fix it. Samsung items don't last. When you get to the shop you buy a brand name which you trust. I trusted Samsung, never thought that they are pathetic and manufacture items that don't even last 2 years and even their service is so pathetic. This took them more than 10 days before they can give me a straight answer. After several calls I made to them. I even regret why I bought a Samsung phone last month ):

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Replies (2)
Samsung South Africa
Samsung South Africa's reply29 May 2019, 16:20
Official
Good day Thembela

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply29 May 2019, 16:23
Official
Good day Thembela

Herewith your reference number:    

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SamsungSA:^LZ