1 reviews | Active since Jul 2016
Game Store & Samsung don't want to fix my item that is not even 2 years old
I bought a Samsung fridge at Game Stores N1 City on the 28/02/2017. In November 2017, this Samsung fridge which was only (8 months) was faulty and they could not fix it. Samsung replaced the fridge with a new one. Now the new replacement fridge is also faulty (not even 2 years old) I called Game & Samsung and both they could not help me because they say I have to pay for call out and repairs because the fridge is out of warranty. I told them that the current fridge which you gave it to me is not even 2 years old/ I did not use the item for 2 years because Samsung took the 1st one because they couldn't fix it and gave me a new one which also didn't last even 2 years. They say that they guarantee continues from the 1st one which they could not fix it. Samsung items don't last. When you get to the shop you buy a brand name which you trust. I trusted Samsung, never thought that they are pathetic and manufacture items that don't even last 2 years and even their service is so pathetic. This took them more than 10 days before they can give me a straight answer. After several calls I made to them. I even regret why I bought a Samsung phone last month ):
A senior customer service executive will contact you with further advise on this matter.
SamsungSA:^LZ
A senior customer service executive will contact you with further advise on this matter.
SamsungSA:^LZ
