CM
Chris M
1 reviews | Active since Dec 2023
21 Jul 2022, 19:05
Galaxy Z Fold3 5G goes belly up.
I purchased a brand new Galaxy Z Fold3 5G phone from vodacom, the phone has lasted about a month and it's gone pear shaped where two vodacom stores have been exceptionally helpful but unable to fix the phone. It has had to be booked in! 😡 this is very very annoying and disappointing for a product of this caliber and price may I add to have issues like this. It has had to be sent in who knows where with no follow up or service indicating status! Disgusting. At this point I want the phone replaced not repaired.
If you looking at this brand make sure you get it from a certified service provider and read the fine print.
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
22 Jul 2022, 08:09Good day Chris ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply22 Jul 2022, 08:09
Official
Good day Chris ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
CM
Chris M's updateReviewer Update
01 Aug 2022, 13:12I think it is fair to reply back, Samsung did contact me soon after the message was posted and the case prioritized, the phone was repaired and was ready to collect the next day. It is good to still have proficient service in SA. Thank you to Samsung.
CM
Chris M's update01 Aug 2022, 13:12
Reviewer Update
I think it is fair to reply back, Samsung did contact me soon after the message was posted and the case prioritized, the phone was repaired and was ready to collect the next day. It is good to still have proficient service in SA. Thank you to Samsung.
