1 reviews | Active since Jan 2017
Galaxy S7 edge "waterproof"
<p>I had an incedent yesterday were I accedentally walked into the pool without realizing my phone is in my pocket. Not being submerged fully I did not worry about it as the phone has an IP68 rating. Needless to say as I got out the pool and looked at the phone the screen was totally dead without response, relizing that water probably got in, I took out sim tray and submerged it in rice to draw out the water. Today I tried turning the phone on but no luck, I tried charging it thinking the battery might be flat but no response. This is always the case with me and Samsung I never get what I expect, I stopped using Samsung for years but thought I'd give it another shot and this is my experience. I do not believe I will ever buy a Samsung product again.</p>
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SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***. A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Good Day.
Just to advise you. A consultant did call once when I was in a meeting and not again. I called in twice to speak to this person but she/he was on the line so I would get a call-back which still hasn't happened. Meanwhile the samsung repair centre advised on parts they need to change that will cost me R5500 because the " the phone isn't waterproof but water-resistand". Meanwhile with an IP68 rating I know and have researched excactly the facts about this rating and if this is on the boxes of the phone, and they themselves don't support this, then this is false advertising. I am really really upset and I feel asif this is a major let down.
Good Day.
Just to advise you. A consultant did call once when I was in a meeting and not again. I called in twice to speak to this person but she/he was on the line so I would get a call-back which still hasn't happened. Meanwhile the samsung repair centre advised on parts they need to change that will cost me R5500 because the " the phone isn't waterproof but water-resistand". Meanwhile with an IP68 rating I know and have researched excactly the facts about this rating and if this is on the boxes of the phone, and they themselves don't support this, then this is false advertising. I am really really upset and I feel asif this is a major let down.