1 reviews | Active since Mar 2017
Galaxy s7 edge pink line
<p>I am deeply DISSAPOINTED in SAMSUNG as a brand. I own a samsung galaxy s7 edge, the phone is almost one year old and a pink line has appeared on my screen running from top to bottom and I've done my research and found that it is actually a common problem with the galaxy S7 edge phones but yet samsung refuses to fix this all because the small glass that covers the camera is cracked (please note that this does not affect my camera at all) so this is where my frustrastion comes in, that glass is not part of my warranty but because it's cracked it voids my warranty and samsung will not fix this problem so i am utterly DISSAPOINTED that samsung launched this phone with this problem and will not fix it. I'm paying R809 per month for a phone which should not have been on the market.</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
