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marius.vanderberg marius.vanderberg
1 reviews | Active since May 2016
16 May 2016, 08:20
Galaxy S7 Edge charging and USB faulty. NO Contact us for Samsung
<p>I cannot use the live chat because no one is available, I cannot use the "fill out email form" because it is not working at all, and I cannot send an email because after populating the fields, it takes me to a support page. There is no direct email address and the phone number they supply is invalid. This brings me to my original issue: I got a Samsung Galaxy S7 Edge and after 6 days it stopped charging and it cannot be recognized by USB. I bought a Gear VR today for nothing beause not even that works. The MTN could not even replace the phone because they were out of stock. After great expectation, I am very disappointed in this Samsung product.</p>
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Replies (1)Samsung South Africa's replyOfficial
16 May 2016, 12:18 Hi Marius,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Samsung South Africa's reply16 May 2016, 12:18
Official
Hi Marius,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
