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1 reviews | Active since Jun 2016

20 Jul 2016, 00:21

Galaxy S6 security features

<p>On the 18th of May 2016 my Galaxy S6 I had for about 7 months. Now knowing of all it security features such as Android Device Manger and Find my mobile on Samsung logging the case with local police. On searches done on my phone it would come up as unavailable repeatedly. 2 months with regular checks and registering my phones imei on various sites locking my phone without avail no trace. But what really ****ed me off was last night checking for a location my phone has been removed from my Google account how I don't know since trying to track the phone it just comes up as unavailable!!!! The security features on the Galaxy S6 means absolutely nothing!!!!! I'm absolutely disgusted with Samsung and to be affiliated as a registered partner to their products. All my security features on the phone was set in case of such instances. I recently had to cancel my insurance as moving to a different insurance. But as far as the security tracking on this phone it's pathetic and dishonest. </p>

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Replies (3)
Samsung South Africa
Samsung South Africa's reply20 Jul 2016, 09:31
Official

Hi Caro-Lynn

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 373.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

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[email protected] [email protected]'s update21 Jul 2016, 09:04
Reviewer Update

Thank you for feedback. I have received no means of communication as yet.

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[email protected] [email protected]'s update22 Jul 2016, 11:20
Reviewer Update

Your feedback is pathetic Samsung really having someone call me wasting my time just to tell me that their phones like Samsung Galaxy S6 who they proclaim to have top features for security on the phones. Clearly not what it says http://gadgetguideonline.com/android/lollipop/how-to-bypass-device-protection-in-android-lollipop-5-1-when-you-do-a-factory-data-reset/