SA
Shaneel A

1 reviews | Active since Aug 2015

06 Aug 2015, 18:30

Galaxy S6 extremely poor build quality

So.. Being a loyal Samsung customer for quite some time now I was extremely excited to get my hands on the Galaxy S6 edge, more so because I got it for my birthday.. My initial impression of the device was good, I was a bit concerned about how fragile it looked but I dismissed that with the thought of getting good cover for it. Sadly, I didn't have the time.. And today when my phone fell against the metal button of my jeans (a drop less than 30cm onto my bed ) the result was the back glass having a nasty crack on it.. I'm extremely disappointed that my R15000 phone is ruined by a tiny metal button.. As elegant and awesome as the s6 is, I think the build quality is extremely poor. I mean no disrespect, it's a great product but the build quality definitely needs improvement if it's going to be used by anyone with an active lifestyle, I'm disappointed.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply07 Aug 2015, 08:31
Official
Hello Shane_,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA