JC
Johan C
1 reviews | Active since Jul 2012
18 Feb 2016, 13:31
Galaxy s6 edge smartphone
Upgraded my cellphone contract in July 2015. Only a couple of days later the phone started to give problems. I took it back to Vodacom and they exchanged it. Not even a year later, to be exact in February 2016 it started to get really hot and has no data connection. Took it in for repairs again and just got it back today. Same problem still there. Repair report.....NO FAULT FOUND ON DEVICE. How can there be no fault if the piece of **** get so hot that you can't even hold it in your hand? Samsung went from the leading product to the most **** product on the market. I hope that some one at Samsung South Africa see this and get back to me
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Replies (1)Samsung South Africa's replyOfficial
18 Feb 2016, 16:59Hello johan25295,
This sis to acknowledge receipt of your complaint.
Please be advised the query is escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you for further discussions on the matter.
regards
Samsung Team
This sis to acknowledge receipt of your complaint.
Please be advised the query is escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you for further discussions on the matter.
regards
Samsung Team
Samsung South Africa's reply18 Feb 2016, 16:59
Official
Hello johan25295,
This sis to acknowledge receipt of your complaint.
Please be advised the query is escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you for further discussions on the matter.
regards
Samsung Team
This sis to acknowledge receipt of your complaint.
Please be advised the query is escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you for further discussions on the matter.
regards
Samsung Team
