GALAXY S6 EDGE

Item: Samsung South Africa
Rating: 1
Author: mariette J

<p>I purchase a Galaxy s6 Edge in January this year. I was promised it is was strong phone, but was **** to. I have send it in for repairs for the outside screen in FEB this year. Now the inside screen is also broken it had a protective cover on, Samsung website said you have 1 inside screen and 1 outside screen waranty. Now suddenly the mother board is also damaged. How can that be I know when I send my phone in for repairs it was still working, I just could not see anything. Now they said I must pay a crazy amount to get it fixed. If I new this phone is this bad I would never upgrade my contract to this phone. I am not a happy customer.</p>

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Replies (2)

Samsung South Africa's replyOfficial

14 Jun 2016, 14:28

Hi Mariette We have noted your concern, thank you for bringing this matter to our attention. We have referred this matter to our Voice of Customer division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard. Your Reference number: ********** 530. Regards Samsung Team

Samsung South Africa's reply14 Jun 2016, 14:28

Official

mariette J's updateReviewer Update

28 Jun 2016, 13:26

I am still not happy, looks like nothing has been done to my phone. Just received a sms said I must collect my phone and pay R250.00. Someone phoned me and said they will come back to me but still nobody phoned me back. What is happening with my phone.

mariette J's update28 Jun 2016, 13:26

Reviewer Update