1 reviews | Active since Apr 2013
Galaxy S5 useless after update
<p>I was prompted to install the new Lollipop update and did so thinking it would make my phone better as updates generally are supposed to do. Instead I have had endless trouble with the phone restarting randomly, sometimes during calls with clients which is highly unprofessional and very annoying. It also doesn't sync emails regularly as I have selected it to do and sometimes doesn't unlock the screen when I want it to unlock.</p> <p> </p> <p>This is my work tool and before the update I was happy with it. It now affects my ability to effectively carry out my day to day business and this needs to be addressed urgently. Why did Samsung bring out a ****py update that isn't properly rid of bugs? ? !!! I'm not some guinea *** for a new operating system as this is my job and life that is affected negatively. What do you suggest the solution is for this problem? </p> <p> </p> <p>I was happy with the phone until now.</p>
Hello Paul
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ********** 881
Regards
Hello Paul
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ********** 881
Regards
Thanks for the help, i sent the phone in but it didn't fix the problem. Thankfully I have a new phone now.
Thanks for the help, i sent the phone in but it didn't fix the problem. Thankfully I have a new phone now.
