SM
Sipho M

1 reviews | Active since Jan 2014

08 Jun 2015, 08:13

Galaxy S5 Screen Peeling Off

My Samsung Galaxy S5 screen started peeling on one side in January, i took it to Samsung Care Roodepoort and i was told it is not covered by ADH because the screen is not cracked and the phone has chips on the body. <br> <br> The peeling increased and started peeling on the other side as well. I went in to Samsung Store at Clearwater and i was told this should be covered under manufacture warranty as this is not normal, it's a factory defect. They advised me to go to Samsung care and if i'm told the same reason again i must ask to speak to the manager. I did and was told the same thing and when i asked to speak to someone senior the lady told me i can only speak to her.<br> <br> I now see the same trends of the peeling starting all around the screen. <br> <br> I can't afford the +/- R2700 they want to charge me to replace the screen and won't crack my screen just so it will be fixed for free, I'm afraid i might damage the electronics. <br> <br> This is very disappointing coming from the company that promised to replace my screen if i broke it. They can't fix a factory defect.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Jun 2015, 12:26
Official
Hello Polar260,

We acknowledge your comments posted on the Hello Peter Consumer Website.

Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.

We have assigned one of our skilled consultants to contact you and offer further assistance.

Kind Regards
Samsung South Africa