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Swelihle N
1 reviews | Active since Jul 2011
13 May 2022, 10:27
Galaxy S22 trade-in lies
The S22 trade-in offer is a big lie. I traded in my old device and received an email stating that R10000 would be paid into my account on 6 May 2022. It is now the 13th (7 days later) and I have not been paid.
There are a lot of complaints on HelloPeter about the trade-in offer which clearly indicates a problem Samsung South Africa are not willing to address. This will be the last Samsung product I purchase.
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Replies (2)
Samsung South Africa's replyOfficial
13 May 2022, 10:29Good morning Swelihle ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply13 May 2022, 10:29
Official
Good morning Swelihle ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
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Swelihle N's updateReviewer Update
18 May 2022, 13:54Last Friday your customer service consultant said I would be paid within 24-48 hours. 2 full business days have passed and I'm still waiting. Now what?!
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Swelihle N's update18 May 2022, 13:54
Reviewer Update
Last Friday your customer service consultant said I would be paid within 24-48 hours. 2 full business days have passed and I'm still waiting. Now what?!