1 reviews | Active since Jan 2019
Galaxy S22 buds promo is a ****
I bought my Galaxy S22 Ultra in March and qualified for the buds promo. It's over a month now and I still haven't received them. Been trying to call, and their service is bad. Every time I'm on hold for +- 30min till the phone drops with no answer. This has been false advertising on Samsung's part because a lot of people have been complaining about the very same thing. Please resolve asap. Very unhappy customer as these phone don't come with a headphone jack, and one of the reasons I bought into the promo was it coming with the buds, but clearly we're being taken for a ride. Now I must waste my money/airtime trying to get this resolved? The least they could do is inform us if there's a delay or whatever, but nothing.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM