Galaxy S21 Promotion ****- Disappointed Customer

The samsung S21 galaxy promotion (phone, buds and smart tag) in January 2021 required an online application. I received the phone but not the buds and smart tag. Upon inquiry, I was told that one needed to register on Samsung members to obtain the buds and smart tag. Registration was successful.

No buds or smart tag was delivered. Inquired in April 2021 and was told that there is no stock available and that it would be shipped as soon as there is stock. Inquired again this past week to be told the same thing. Inquired about collecting the buds and tag at a Samsung store to be told that the stock is not allocated for promotions.

An email was sent to Samsung with no response. This feels like a **** to get customers to purchase Samsung products. I am not only a Samsung customer of their phones but of other Samsung appliances and this has changed my view for future purchases.

Understanding that there is a pandemic is an excuse that can only be used for so long, considering that stock is available - just not for the customers that purchased the promotion in January 2021.

An indefinite due date is unacceptable considering that 8 months has passed.