Galaxy Note20 TV Promo - Pathetic service/Zero accountability

I upgraded my cellphone contract on the 20 September 2020 to a Galaxy Note 20+ and was advise that I qualified for a free gift under a current promotion. This was meant to be a 32" inch TV. I submitted all relevant documentation to Samsung on the 21/09/20 and waited the normal 6 to 8 weeks for the delivery. I was called by Samsung on 29th October and asked to submit a copy of my ID to ***, which I duly did. On the 11 of November I received an automated e-mail from Samsung saying the ID submitted does not match the TV licence details. I submitted the corrected ID and then nothing else happened. After receiving no response I decided to call Samsung. I was promised a response and a call back within 2 days and nothing happened. I continued e-mailing *** for a response and still nothing happened. I called back 07th January and was again promised feedback and was still not contacted. After further calls back and forth I was told the TV licence account which is under my spouses name must be a joint account and that I must contact SABC and amend the details to have both my name and that of my spouse. I duly contacted the SABC and they confirmed that they do not change names on accounts and that our household does have a valid TV licence (under my spouses name) and that all I needed to do was submit a copy of my marriage certificate and that if Samsung had an issue they could call her. the agent provided a written e-mail to this effect with her contact details. I provided this evidence to verify @samsung.com, called the agent to confirm such a response from SABC and was told someone would come back to me. Again no response. I called again on the 19/01/21 and again was given a run around, I asked to speak to someone in charge and was told that they couldn't get hold of the supervisor. The agent called me a while later to confirm some details and told me that a senior person would be on contact with me. Needless to say this was just another empty promise. To date no response from Samsung.