1 reviews | Active since Mar 2017

23 Jan 2018, 14:52

GALAXY NOTE 8 FAULT

My Galaxy Note 8 which is not even 3 months old refuses to charge. I believe that this is a manufacturing fault with this device after some research. Unfortunately I had taken the device back to my useless service provider, who cannot check their own reference numbers to let me know what is happening with my phone. All I want is to let whoever is assessing my device not to fix it... I want a new phone!!!! PLEASE SAMSUNG, MAKE BETTER RELATIONS WITH THE USELESS TELKOM!!! Can you help me? As my service provider does not, and they give you a bad name in the process!

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Replies (8)
Samsung South Africa
Samsung South Africa's reply23 Jan 2018, 15:31
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply23 Jan 2018, 15:31
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply23 Jan 2018, 15:31
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply23 Jan 2018, 15:31
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply23 Jan 2018, 15:33
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply23 Jan 2018, 16:51
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply23 Jan 2018, 16:54
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

's update25 Jan 2018, 11:35
Reviewer Update
Telkom has advised that my device is repaired. Being under 3 months old and being it a defective device, I insist that I get a new device! Can you assist?