1 reviews | Active since Oct 2016

23 Oct 2016, 21:01

Galaxy Note 5

<p>I bought myself the Samsung Galaxy Note 5 the other day.</p> <p>According to Samsung it is water resistant well its not!! I spilled a glass of water on it by accident and now the touch screen only works when I use the S Pen. Now i have to pay to get the phone fixed as the gaurentee does not cover this.</p> <p> </p> <p>I am slowly but surely losing faith in Samsung.</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Oct 2016, 08:59
Official

Good day Altus,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your VOC reference number: ***

Kind Regards

Samsung SA