AW
Alastair W

1 reviews | Active since May 2014

02 Feb 2016, 16:38

Galaxy Note 4 S Pen

I am HUGELY frustrated! I have been searching for an S Pen for the white Galaxy Note 4 for 5 months now! I cannot purchase online and NOT A SINGLE STORE IN THE WHOLE COUNTRY HAS STOCK! How is this possible?! I keep on being told we'll receive stock soon but nothing ever arrives and no one ever responds to my mails! I have had my phone for just under a year of which HALF has been spent without the S Pen - the whole point of why I purchased the Note in the first place!<br> <br> I was such a fan of Samsung but this has had such a negative impact on my whole impression of the brand! I simply do not understand why not a single person can help me get me hands on an S Pen!

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Feb 2016, 16:46
Official
Hello al.waldeck,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number ***

Regards

Samsung Team