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Claude H
1 reviews | Active since Mar 2015
19 Nov 2020, 20:10
Galaxy Note 20 Ultra Pre-Order Voucher Not Received
On August 20, 2020, I telephonically pre-ordered a Galaxy Note 20 Ultra through my Cell C contract at their Woodmead Head Office. The pre-order came with a promise of receiving a voucher from Galaxy Buds.
I have written countless number of emails with no luck, and now believe that either this was false advertising from Samsung South Africa or someone at Cell C Head Office held back my Galaxy Buds voucher. Samsung South Africa promised to contact me on numerous occasions but to no avail.
Please help me get to the bottom of it.
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Replies (2)
Samsung South Africa's replyOfficial
20 Nov 2020, 06:58Good Morning Claude ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply20 Nov 2020, 06:58
Official
Good Morning Claude ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
20 Nov 2020, 13:23Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Thank you for your patience
^NM
Thank you for your patience
^NM
Samsung South Africa's reply20 Nov 2020, 13:23
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Thank you for your patience
^NM
Thank you for your patience
^NM