BW
BERNARD W
1 reviews | Active since Mar 2009
12 May 2023, 16:49
Galaxy Flip 4 parts availability
My 8 month old Flip 4 has a motherboard issue, slow charging and rapid battery depletion. I took it in to the Umhlanga repair centre on 3 May with a 3-5 day turn around time. It is now 12 May and no commitment when parts are arriving. I have requested a replacement phone from Samsung SA but was shown the middle finger. Bit of a poor show for a high end phone.
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Replies (3)
Samsung South Africa's replyOfficial
12 May 2023, 16:51Good day Bernard
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply12 May 2023, 16:51
Official
Good day Bernard
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
BW
BERNARD W's updateReviewer Update
12 May 2023, 17:30Thank you for your generic response. I have escalated this with your escalations department too. Hope you have better luck.
BW
BERNARD W's update12 May 2023, 17:30
Reviewer Update
Thank you for your generic response. I have escalated this with your escalations department too. Hope you have better luck.
Samsung South Africa's replyOfficial
15 May 2023, 12:23Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply15 May 2023, 12:23
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM