Galaxy Buds, smart tag with contract false advertising

It has been more than 14 working days again since the last time I was assured im going to get my galaxy buds and smart tag that was supposed to come with my vodacom contract. I have been waiting since the 14 th of February. I have posted the comments below on hellopeter nearly a month ago and I still don't have what I am supposed to get: I bought a s21 on the 14th of February and claimed for my galaxy buds and smart tag. I received an email on the 14th stating that my claim was successful. I called the customer care line after 14 working days and was told I had to re-submit the claim. I re submitted the claim and received an email on the same day from Samsung verify stating the claim was successful and I will be contacted by the delivery team. I have sent 2 emails since without getting any response from Samsung or the delivery team. Is this just a ****?