BN
Belinda N
1 reviews | Active since Jul 2020
16 Jul 2020, 12:07
Galaxy Buds + promotion ****
I cannot say if it is samsung or only the samsung Menbers department or the people suppose to deliver my Galaxy Buds + from my Upgrade to the S20 Ultra . But it is poor service . I have almost a dozen of chat references and countless calls but still no buts stories and stories or would I say LIES LIES LIES. When in the F@$K will I get my Buds. Here is all my reference numbers and CIT436646***** cannot give all details as They will say someone else claimed it then. . ***************3 Bad bad bad bad service . ***
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
16 Jul 2020, 12:09 Good day Belinda,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply16 Jul 2020, 12:09
Official
Good day Belinda,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
BN
Belinda N's updateReviewer Update
21 Jul 2020, 11:21To whom it may concern at Samsung ( verify , zaservice, cpgs and tellus ) you are totaly disappointing after complaining here and on twitter and samsung you still have stories trying to rip me off. I would have recieved my parcelk the first week after the lockdown went to L4 in June after waiting from march allready and still I have to keep sending al proof of purchage and ref numbers and emails and emails you are a disgrace of customer service . Each one of you acting to help my with this can take that parcell and stick it.
Thank you for a POOR POOR UNPROFESIANAL SERVICE.
Thank you for a POOR POOR UNPROFESIANAL SERVICE.
BN
Belinda N's update21 Jul 2020, 11:21
Reviewer Update
To whom it may concern at Samsung ( verify , zaservice, cpgs and tellus ) you are totaly disappointing after complaining here and on twitter and samsung you still have stories trying to rip me off. I would have recieved my parcelk the first week after the lockdown went to L4 in June after waiting from march allready and still I have to keep sending al proof of purchage and ref numbers and emails and emails you are a disgrace of customer service . Each one of you acting to help my with this can take that parcell and stick it.
Thank you for a POOR POOR UNPROFESIANAL SERVICE.
Thank you for a POOR POOR UNPROFESIANAL SERVICE.