TS
Terence Scott-Turner
1 reviews | Active since May 2012
19 Mar 2020, 13:14
Galaxy buds promo
No feedback received on a case of ***** on galaxy buds order, I spent 25 minutes on the phone with Komotso, ***, who then proceeded to do absolutely nothing, not writing any notes or following up. I have now again explained to the next person today, get me feedback on this by friday LATEST. Terrible service received by Samsung on this, your system of capturing these orders is highly flawed.
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Samsung South Africa's replyOfficial
19 Mar 2020, 15:18Good day Terence
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LP
Samsung South Africa's reply19 Mar 2020, 15:18
Official
Good day Terence
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LP