GALAXY BUDS *****

SAMSUNG IS A RIPE OFF! Spent almost 20 Thousand for the S20 Ultra and been giving this much grief.

I have called in today, No department can assist me, I keep getting someone will call you or your matter has been escalated. I cant believe the service of Samsung. After supporting this brand for almost 18 years I have decided to change. I will no longer support or offer Samsung to any family of friend.

I Am highly upset about this email below, I have been a loyal Samsung user ever since the Samsung S3, I submitted my claim on the 17th of March for my galaxy buds!. I called 2 weeks back and was told my buds are at the courier company waiting for it to be delivered. Today I get the below, I need to have this explained to me!! I was told the courier company will call once they deliver, I have now been waiting for up to 4 months.

I have proof of my order also proving that Samsung has proceeded my order and arranged for delivery. I want this matter looked at, I will be using all media platforms to express this.. If the below is true I will definitely be switching over to IPHONE. This is totally unacceptable!!!!!!