HM
Herminah M
1 reviews | Active since Jun 2019
14 Jan 2021, 13:44
galaxy Buds
I qualified for galaxy Buds months ago. Order Ref No: CITD***6 filled in my info on the Samsung website and even now I haven't received them. I have emailed ***
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Replies (4)
Samsung South Africa's replyOfficial
14 Jan 2021, 13:47Good day Herminah,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply14 Jan 2021, 13:47
Official
Good day Herminah,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's replyOfficial
15 Jan 2021, 10:26Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply15 Jan 2021, 10:26
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's replyOfficial
15 Jan 2021, 17:44Good Day Herminah,
Your concerns have been duly noted
Will you kindly send us your proof of purchase, so we can request for a dispatch. Kindly email to zaservice @ samsung . com
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
Will you kindly send us your proof of purchase, so we can request for a dispatch. Kindly email to zaservice @ samsung . com
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply15 Jan 2021, 17:44
Official
Good Day Herminah,
Your concerns have been duly noted
Will you kindly send us your proof of purchase, so we can request for a dispatch. Kindly email to zaservice @ samsung . com
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
Will you kindly send us your proof of purchase, so we can request for a dispatch. Kindly email to zaservice @ samsung . com
Kind Regards,
SamsungZA
NM
HM
Herminah M's updateReviewer Update
27 Jan 2021, 15:41good Day,
I have emailed through Proof of purchase and a confirmation of delivery from Samsung as requested but still, I am told I should be more specific with my query
I have emailed through Proof of purchase and a confirmation of delivery from Samsung as requested but still, I am told I should be more specific with my query
HM
Herminah M's update27 Jan 2021, 15:41
Reviewer Update
good Day,
I have emailed through Proof of purchase and a confirmation of delivery from Samsung as requested but still, I am told I should be more specific with my query
I have emailed through Proof of purchase and a confirmation of delivery from Samsung as requested but still, I am told I should be more specific with my query