Galaxy Buds Claim Issues

I purchased the Samsung S20+ on 17th May on the basis that I would receive a free pair of Galaxy Buds through a simple claim process on the Samsung Members app.

I submitted the claim on the 17th May and received a confirmation e-mail shortly after stating that my claim is being processed and I will receive my buds in 4-6 weeks. When I submitted the claim, there was still 1200+ left.

Almost 4 months and 10+ phone calls, e-mails and even a call escalation i was first promised i will receive the buds within the next three weeks, after 5 weeks of waiting i inquired about my buds, i was then told that i might not get these buds as promoted by Samsung.

I am appalled by the level of service and false advertising with regards to the Galaxy Buds.

This is Absolutely Unacceptable!