Galaxy Buds claim gone wrong!

I purchased the Samsung S20+ on 11th May on the basis that I would receive a free pair of Galaxy Buds through a simple claim process on the Samsung Members app.

I submitted the claim on the 15th May and received a confirmation e-mail shortly after stating that my claim is being processed and I will receive my buds in 4-6 weeks.

Fast forward almost 4 months and after about 10 phone calls and a handful of e-mails, I am none the wiser as to when or if I will be recieving the Galaxy Buds. Again, my purchase was made on the basis of receiving the Galaxy Buds yet I am paying my R1000 a month contract with no incentive to go with Samsung.

Absolutely ridiculous!