1 reviews | Active since Apr 2018
Galaxy Buds
I am very disappointed in the service I have received from Samsung South Africa! I upgraded in March to the new Samsung S20 plus within the period where I qualified for the free galaxy buds. I was assisted by Daniel at the MTN is Simmonds Street JHB. When trying to redeem the buds on my phone with the app he encountered problems due to the IMEI number. He told me that he would complete the redemption for me and that I shouldn't worry. To date I have not received my buds. When I called Samsung they were unable to track anything o the system for me. I have also been chatting to a Tsakane regarding this issue and she never comes back to me. This is the first time i have ever upgraded to a Samsung and I must say I am bitterly disappointed with the service I have received!!! CAN SOMEONE HELP ME SORT THIS OUT!!!!!!!!!!!!
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^MS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^MS