Galaxy A51 is a poorly designed phone that breaks every 3 months.

After owning many Samsung Mobile devices, and having loyal respect for the brand for decades, I have completely lost trust in this brand.

The Galaxy A51 has broken twice in my pocket in the 12 months that I have owned it, I paid for the first repair within 8 months of buying it.

3 months later I sat down into the car seat, a cushioned seat, and the bottom of the phone bent and cracked. This is just how fragile and cheap your products have become.

Samsung's policy is quite clear. They find it acceptable to put poorly and cheaply designed products on the market. For a phone that costs R6.5k, I think it should be otherwise. They have told me, they won't assist in partially paying for the second repair.

All they will do is send you around in circles between the repair reseller and so forth, avoiding you and failing to take ownership of their poorly manufactured products.

My J5 Prime lasted me nearly 3 years and costed less. The phone should be durable enough to last 24 months.

Can you at least recommend software that allows me to mirror the device to a pc and recover my data to an SD card? Because I won't pay for the second repair only for it to probably break again in another 3 months' time. I will never ever purchase another Samsung device again. You are becoming exactly like Blackberry, a giant taking shortcuts.

But then again, look what happened to Blackberry. People just stopped buying their products. I would rather put my money towards an iPhone.