Galaxy A5 Charger not returned

Samsung mobile collected my phone with charger as the phone set on fire due to charging port malfunction. They repaired the phone and did not return my repaired/replacement charger.<br> <br> The consultant promised to dispatch it and proceeded to go on leave without dispatching a new charger.<br> <br> Nobody in call centre are willing to sort this out and now I must sit without a charger.<br> <br> I need this sorter out and a replacement charger sent to me TODAY as I cannot charge the phone with a generic charger and the pricing on original chargers are insane.<br> <br> *** here is the reference number. Also the consultant captured my job on another open jobcard with the incorrect name and contact details. You will see that this reference does not belong to Vincent van Zyl,<br> <br> Yet it is the job for my fire damaged phone.<br> <br> Please can someone who can sort this out contact me asap.<br> <br> <br> Regard<br> <br> <br> <br> Vincent