AN
Adriaan N
1 reviews | Active since Feb 2017
15 Sept 2020, 09:02
Galaxy A range screen issue
I moved over from Huawei to Samsung, buying the Samsung Galaxy A70, thinking that the quality of the phone is better than Huawei. A few days ago I dropped my phone which is encased in a soft shell case and tempered glass cover. There are about 5 small cracks in the screen, making up about 3% of the screen surface, but the screen doesn't want to come on. I get phone calls, everything, but the screen is stuffed. I took the phone in to get a quote on repairs. Apparently the whole galaxy A range has a weak screen, it takes only a small bump to render the whole phone useless. I will never again buy Samsung.
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Replies (2)
Samsung South Africa's replyOfficial
15 Sept 2020, 09:20Good day Adriaan ,
Thank you for bringing this to our attention.
Please note that the impact of the fall can affect the functionality of the device , which can result in the device malfunctioning.
Samsung appreciates your input and our team of experts will look into the possibilities of improving the product quality.
Regards,
SamsungSA: ^LP
Thank you for bringing this to our attention.
Please note that the impact of the fall can affect the functionality of the device , which can result in the device malfunctioning.
Samsung appreciates your input and our team of experts will look into the possibilities of improving the product quality.
Regards,
SamsungSA: ^LP
Samsung South Africa's reply15 Sept 2020, 09:20
Official
Good day Adriaan ,
Thank you for bringing this to our attention.
Please note that the impact of the fall can affect the functionality of the device , which can result in the device malfunctioning.
Samsung appreciates your input and our team of experts will look into the possibilities of improving the product quality.
Regards,
SamsungSA: ^LP
Thank you for bringing this to our attention.
Please note that the impact of the fall can affect the functionality of the device , which can result in the device malfunctioning.
Samsung appreciates your input and our team of experts will look into the possibilities of improving the product quality.
Regards,
SamsungSA: ^LP
AN
Adriaan N's updateReviewer Update
15 Sept 2020, 09:53Good day,
Thank you for your swift response. The functionality of the device has not been impacted by the fall. Other than the screen, everything else works perfectly fine. There are literally 3 small cracks in the screen, now I have to pay 1/3 the value of the phone to fix the screen. I can just buy a huawei for that price.
Thank you for your swift response. The functionality of the device has not been impacted by the fall. Other than the screen, everything else works perfectly fine. There are literally 3 small cracks in the screen, now I have to pay 1/3 the value of the phone to fix the screen. I can just buy a huawei for that price.
AN
Adriaan N's update15 Sept 2020, 09:53
Reviewer Update
Good day,
Thank you for your swift response. The functionality of the device has not been impacted by the fall. Other than the screen, everything else works perfectly fine. There are literally 3 small cracks in the screen, now I have to pay 1/3 the value of the phone to fix the screen. I can just buy a huawei for that price.
Thank you for your swift response. The functionality of the device has not been impacted by the fall. Other than the screen, everything else works perfectly fine. There are literally 3 small cracks in the screen, now I have to pay 1/3 the value of the phone to fix the screen. I can just buy a huawei for that price.