Further damage after repairs.
<p>I sent my phone to ADH premium for repairs on my screen and was thrilled that this was covered under my warranty. But after receiving my phone back I totally regret it.</p> <p>I was always impressed with how my S7 never gets damaged at the back and you would have to really abuse it for it to show.</p> <p>Well, my phone now has scuff marks and scrathes on it that LOOKS LIKE IT WAS USED A HOCKEY PUCK! </p> <p>At least advise upfront of the neglegent way you handle your phones so that I can decide for myself if a free screen repair is worth it.</p> <p> </p>
I got an essay email advising that there are pictures with proof of the damage prior to repair which funny enough was not even attached?! suspicious and even if these do exist, you could have taken them anytime after damaging my phone and you still have the cheek to say you are willing to quote me for the damage YOU DID?!?
This is my last SAMSUNG!!???
BURN IN HELL!
I got an essay email advising that there are pictures with proof of the damage prior to repair which funny enough was not even attached?! suspicious and even if these do exist, you could have taken them anytime after damaging my phone and you still have the cheek to say you are willing to quote me for the damage YOU DID?!?
This is my last SAMSUNG!!???
BURN IN HELL!
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter
Regards,
SamsungSA