Furious Samsung brand ambassador-please rectify

Samsung Mobile Care, I think you need to rethink your promotional offering and possibly back what you say. I have a premium device the most expensive top of the range unit you have and preordered my note 8 which came with 6 months Samsung mobile care. Now that I need to utilise the service I am not covered! Perhaps you should check your voice recordings with you consultant Gizelle on the 29th Sept 2017 where she confirmed telephonically I was covered. I am happy to pay the monthly subscription fee going forward but I was never informed about it. Great exit strategy Samsung did not expect this from this Brand! Seriously rethinking my brand of choice imagine what you will say if my sound bar or my fridge breaks under warranty!!!