AP
Abongile P
1 reviews | Active since Oct 2017
29 Jan 2019, 11:17
FURIOUS AT SAMSUNG CALL CENTER AGENTS
UTTERLY DISGUSTED BY THE SERVICE FROM PRUDENCE: AND UNFORTUNATELY FOR ME MY COMPLAINT IS 'HANDLED' BY HER.
MY COMPLAINT HAS BEEN LOGGED SINCE 2016 AND HAD BEEN HANDLED BY 3-4 AGENTS AND NO RESOLUTION.
SO SAMSUNG SA FAILED ME COMPLETELY!!!
I TRUSTED THEM WITH MY DEVICE AFTER BOOKING TO BE SERVICED AND WAS NEVER RETURNED TO ME.
EVERY TIME I CALL I HAVE TO WAIT 20-30 MINUTES TO GET THROUGH TO AN AGENT AND SPEAK ANOTHER 20 MINUTES BACK AND FORTH AND STILL NO HELP.
AND I WANT MY DEVICE ASAP !! ITS HONESTLY PATHETIC SERVICE THAT I NEED TO WAIT 3 YEARS FOR MY OWN DEVICE FROM SAMSUNG.
ANYONE READING THIS, CAN YOU OFFER SOME ASSISTANCE PLEASE.
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Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
29 Jan 2019, 11:23 Good day Abongile
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply29 Jan 2019, 11:23
Official
Good day Abongile
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
29 Jan 2019, 16:11Good day Abongile
Kindly refer to the final response that was given to you on the 17/08/2018.
Regards
SamsungSA:^LZ
Kindly refer to the final response that was given to you on the 17/08/2018.
Regards
SamsungSA:^LZ
Samsung South Africa's reply29 Jan 2019, 16:11
Official
Good day Abongile
Kindly refer to the final response that was given to you on the 17/08/2018.
Regards
SamsungSA:^LZ
Kindly refer to the final response that was given to you on the 17/08/2018.
Regards
SamsungSA:^LZ
AP
Abongile P's updateReviewer Update
09 Feb 2021, 07:37I’ll never use this kaak brand Samsung ever in my life nor my kids, I repeat I’ll never waste my money on this nonsense.
AP
Abongile P's update09 Feb 2021, 07:37
Reviewer Update
I’ll never use this kaak brand Samsung ever in my life nor my kids, I repeat I’ll never waste my money on this nonsense.