FUMING

<p>Two weeks ago I had to take my Samsung in as the screen was flashing different colours. Firstly, due to a tiny scratch on the bottom left, I was forced to use my free screen replacement. Secondly, 7 days later we get a call to say that we did not give in a proof of purchase. I was told they could not fix my phone without a proof of purchase. I went in to take the same proof of purchase in and follow up on how far they are with my phone. The lady at the counter advised me that my parts had arrived and it should not be longer than a week. 21 days later I walk in to follow up on my phone and get told that there is an issue with parts in Joburg. How can you tell me one thing and now another? I dont see this as my issue! I require my phone for work purposes and am forced to use a phone that does not even have a colour screen. I desperatly require Samsung to fix my phone as soon as possible. This is shocking service and an absolute nightmare for my business. What are you going to do to provide better service?</p>