1 reviews | Active since Jan 2025
Frustration with Samsung Promotion Claim Process
If I could put in 0 stars, I would. I am extremely frustrated with the promotion that ran for the Galaxy Buds and Galaxy Fit 3 watch that is supposed to come with the purchase of any A55 or A35 cellphone. I purchased the A55 within the promotional timeframe and completed the registration process. I was informed that my claim was approved and i will receive the items in 7 to 14 working days, this was on the 4th of December. Until today, i have recieved NO feedback. I also tried contacting the Samsung promotions number listed in your emails, but after an hour on the phone, I am still left without a resolution. I have also sent about 10 emails. This experience has been absolutely outrageous and disgusting, and I am shocked by how misleading a "BIG" brand like Samsung can be. Why offer a promotion if you do not intend to fulfill the requirements? I strongly advise others to think twice before purchasing a new phone with Samsung promotions, as they seem unable to uphold their end of the deal.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
While I appreciate that my complaint has been escalated, I expect a timely and effective resolution. It is unacceptable for customers to be left hanging with no clear answers or support. I urge you to prioritize this matter and provide a concrete update on the progress of my claim, urgently.
While I appreciate that my complaint has been escalated, I expect a timely and effective resolution. It is unacceptable for customers to be left hanging with no clear answers or support. I urge you to prioritize this matter and provide a concrete update on the progress of my claim, urgently.