1 reviews | Active since Mar 2024
Frustration with Promotion Claim Process Samsung
Subject: Frustration with Promotion Claim Process
If I could put in 0 stars, I would. I am extremely frustrated with the promotion currently running for the Galaxy Buds and Galaxy Fit 3 watch that is supposed to come with the purchase of any A55 or A35 cellphone. I purchased two phones within the promotional timeframe and completed the registration process, but for some reason, I keep being asked for information I have already provided.
I have sent the required documentation three times, yet nothing has changed. I also tried contacting the Samsung promotions number listed in your emails, but after an hour on the phone, I am still left without a resolution. This experience has been absolutely outrageous and disgusting, and I am shocked by how misleading a "BIG" brand like Samsung can be.
Why offer a promotion if you do not intend to fulfill the requirements? I strongly advise others to think twice before purchasing a new phone with Samsung promotions, as they seem unable to uphold their end of the deal.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for your response, but I must express my dissatisfaction with the situation. Many other members, including myself, have not received any real assistance and have only been met with the same generic response.
While I appreciate that my complaint has been escalated, I expect a timely and effective resolution. It is unacceptable for customers to be left in limbo with no clear answers or support. I urge you to prioritize this matter and provide a concrete update on the progress of my claim.
Thank you for your response, but I must express my dissatisfaction with the situation. Many other members, including myself, have not received any real assistance and have only been met with the same generic response.
While I appreciate that my complaint has been escalated, I expect a timely and effective resolution. It is unacceptable for customers to be left in limbo with no clear answers or support. I urge you to prioritize this matter and provide a concrete update on the progress of my claim.