RT
Ra'ees Tifloen
1 reviews | Active since Jan 2021
17 Feb 2025, 10:47
Frustration with Promotion Claim Process Samsung
I ordered a Samsung A35 in December 2024 that was supposed to come with earbuds and the fit3 watch, it's been almost 3 months and they keep telling me that there is no stock of the buds and watch! How do you run a promotion with no stock of the promoted items?
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
17 Feb 2025, 10:48Good day Ra'ees
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply17 Feb 2025, 10:48
Official
Good day Ra'ees
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM