1 reviews | Active since Feb 2014
Frustrating Experience with Samsung and Skynet Delivery
I am extremely disappointed with Samsung and Skynet. My husband ordered a TV through Vodacom, and Samsung is responsible for the delivery. The package has been marked as "out for delivery" for three days now, yet no one at Skynet is answering calls. I’ve been stuck at home every day due to the daily SMS updates, but no delivery has taken place. Every time we try to call Skynet, no one answers, and we're left on hold indefinitely. Vodacom claims it’s not their issue, and Samsung’s consultant initially said the same until my husband expressed his frustration. I didn’t choose the courier company, so Samsung needs to resolve this situation. Judging by the reviews, it seems like Skynet has a history of not delivering!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Where is the reply????
Where is the reply????