Frustrating and pathetic

Tedious, time wasting and inefficient service that doesn't belong in the 21st century. The customer is not put first. Utterly pathetic.

My bad experience with Samsung Smart Care stores began at the Tygervalley centre in June 2017. My Samsung S7 wasn't working properly so they said it needed a new motherboard. My phone sat at that centre for about a month and I never received any calls or notifications on the progress. When I called no one answered or they just hung up. So I had to use up my valuable time and petrol to go to the store, wait in a queue and speak to someone to get an update. I drove there three times I think before I actually got my phone back. But then I noticed the back glass peeling off (delaminating) but I disregarded it because I needed my phone.

I dropped my phone in Oct 2017 and cracked the front glass. Since Tygervalley doesn't do repairs anymore I had only one option, to take it to Smart Care Century City. They said they would replace the front and back glass and it would take about 5 working days. That was on 26 Oct. Today is 25 Nov and I have had the same non-contact pathetic service from them. I don't revive calls or sms notifications, but rather I have to call them, and if I am lucky to get through I get replies that they are still waiting on stock.

I drive in to see if I could get answers.faster but no luck.

I heard this past week (only after I phoned in) that the front and back glass is finally fixed but now there's another technical issue which means they can't release the phone yet.

I've had enough.