NL
Nicolet L
1 reviews | Active since Jul 2013
10 Dec 2024, 10:35
Frustrated - poor communication
I upgraded to Samsung A55 two weeks ago. I claimed my watch and earbuds - have not received any communication that the claim was approved. You can NOT phone them, was holding for about an hour now. When I try to track it via whatsapp it says my claim is currently unassigned. And I have no way to contact anyone to assist.
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Samsung South Africa's replyOfficial
10 Dec 2024, 10:36Good day Nicolet
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply10 Dec 2024, 10:36
Official
Good day Nicolet
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM